SIDRA RAHMAN; TAHMASS KHAN; MUHAMMAD FAROOQ JAN; *FAHEEM ZEB. Expanding the TQM Customer Satisfaction Model: The Role of Leadership and External Factors in Pakistan’s Public and Private Hospitals. Policy Journal of Social Science Review, [S. l.], v. 4, n. 2, p. 351–365, 2026. Disponível em: https://www.policyjssr.com/index.php/PJSSR/article/view/772. Acesso em: 18 feb. 2026.