Mouad Boumia and Professor Yuhongyang (2025) “A STUDY ON CHATBOT SERVICE FAILURES IN E-COMMERCE AND IMPROVEMENT STRATEGIES OF AMAZON”, Policy Journal of Social Science Review, 3(5), pp. 313–331. Available at: https://www.policyjssr.com/index.php/PJSSR/article/view/307 (Accessed: 26 December 2025).