Sidra Rahman, Tahmass Khan, Muhammad Farooq Jan, and *Faheem Zeb. “Expanding the TQM Customer Satisfaction Model: The Role of Leadership and External Factors in Pakistan’s Public and Private Hospitals”. Policy Journal of Social Science Review 4, no. 2 (February 16, 2026): 351–365. Accessed February 18, 2026. https://www.policyjssr.com/index.php/PJSSR/article/view/772.